• The choice of single, twin, or triple share rooms
• Hotels with private bathroom facilities
• Direct-dial telephone facilities available at most hotels
• Security boxes available at most hotels for your safety

Time Out/Superior/Hotel Tours also include:

• Regional Tours – focusing on specific regions. For example, Simply Italy in Italy, Spanish Spree in Spain, or Greek Island Hopping in Greece while the Mediterranean Highlights and Tuscany focus on specific regions.
• In-Depth Regional Tours for short breaks in cities like London, Rome, Paris and Amsterdam.
• Cruising Tours on Louis Hellenic Cruise ships through the Mediterranean.

Please note: Time Out/Superior/Hotel Tours operate year round with only some tours available in Winter. Camping and Concept/Budget Tours only operate in the summer (Departing March – September).

Where You Stay

Follow the links to check out some of the Time Out/Superior/Hotel Tour Hotels in each city.

Food

• Breakfast – Breakfast is always included on all European Contiki Tours. European Continental breakfasts are supplied at the hotels where you stay. The Continental style usually consists of rolls, butter, jams, tea or coffee and juices. Sometimes in northern European countries they will add an egg, ham or cheese. This will certainly seem different to home and somewhat repetitive if you are used to a cooked breakfast, however this fare is normal in Europe, especially in the more southern, hotter countries.
• Lunch – Lunch is not included and is always up to you – allows you the freedom to eat what you want and enjoy the local flavors.
• Dinner – Roughly half your evening meals are included and generally in the Table d’Hote style. Some are buffet style but usually consist of 3-meal course dinners with meat or fish as the main. Most dinners are served at your hotel or at a local restaurant. Dinners that are not included are left up to you to sample and enjoy the local cuisine and on some nights there may be an optional excursion meal planned.

Please note: If you have special dietary requirements (eg Vegetarian), let your Tour Manager know during the Pre-Tour meeting (a friendly reminder prior to the dinners also) and they will notify the hotels and restaurants

• Be mindful of who is around when you are discussing your trip - there is no need to let too many people know or draw attention to the fact your house might be empty for a period.
• The best deterrent is to have someone housesit. If that is not possible, ask a trusted neighbor or friend to take in the newspaper, mail, and any other deliveries and keep an eye on the house. Give them your trip plans and an emergency phone number so they can reach you in case of an emergency. You can also arrange with the post office and newspaper to suspend delivery for the time you are away.
• Lock doors, windows and secure sliding doors (a metal rod or a broomstick in the sliding door track is an inexpensive lock), as well as the garage, the basement, and the attic. Some people even disconnect the power to motorized garage door openers.
• Move any valuables from plain sight.
• Check on your appliances, unplug anything that doesn't need to be on while you're away. Lower air conditioning/heating units to energy-saving levels.
• Set timers to turn on lights if you do not have someone staying at the house.

Contiki Camping Tours are the least expensive way to experience the destination, and are for travelers who don't mind roughing it a bit. Campers stay in 2 person tents that are provided by Contiki and help in the preparation of meals. Mattresses are also provided but a sleeping bag and towel are necessary additions that the travelers must bring.

Contiki Budget Tours, also known as Concept Tours, are a less expensive way to see the destination without camping. Travelers who choose this tour stay in backpacker style accommodations and are able to meet many people. Travelers are usually put up in hostels or specialized Contiki Villages. Contiki Villages, also known as Contiki Special Stopovers, are specifically made for Contiki travelers and are manned by Contiki personnel. Many of the travelers are singles or students touring on a tight budget, but it is also common for couples to choose this tour.

Contiki Superior Tours are the most expensive of Contiki's tours. The main difference between the Superior Tours and the other two tours is that travelers stay in Superior Class Tourist Hotels. Superior Tours also include Regional Tours, In-Depth Regional Tours, and Cruising Tours

Europe is a place of wonders, an intriguing past and timeless elegance.  Here, watch history come live as you explore the destinations of your choice.  Saver new foods and discover new passions.  Shop for exquisite fashion and wander bustling markets for the best bargains.  Let some of the most renowned theatres in the world excite and entertain you.  Discover lands where fairytale castles exist and real kings, queens and princess rule.  Europe is charming and positively magical, alluring, enchanting, enthralling and it's where Harry Potter, Shakespeare , Sherlock Holmes and "Angles & Demons" come to life.

Europe is defined in its thriving cities, breathtaking countryside, quaint pubs and the world's finest museums.  A day in Europe could be a day of sightseeing, romance or just a long afternoon sitting at a sidewalk cafe.

We welcome you to research your next European tour by destination, or by clicking on our preferred travel partners.

Here is our network of Europe travel destination sites:
Atlas Cruises & Tours| Christmas Market Tours | England Tours | Escorted Family Vacations | France Tours | Greece Tours| Ireland Tours | Italy Tours | Luxury Tour |Oberammergau | River Cruise | Russia Tours | Scandinavia Tours | Spain Tours

We also have specialty European Tour Operators sites:
Contiki Tours | Cosmos Tours | General Tours | Globus Tours | Insight Tours | Tauck Tours | Trafalgar Tours

Contiki knows that music is central to most people's lives, that's why they have always seen music as an important part of the overall Contiki experience.  The state of the art stereos pump music through speakers onboard.  IN addition, the Contiki crew carries a wealth of music and uses it to enhance your travels and appreciation of the USA and Canada.  They've got theme music that connects you to a city or sight you're visiting, dance music to inspire you on an evening out or the latest tunes to ensure entertaining scenic drives.  If you have your own favorites, Contiki encourages you to bring them along.

Charging on the Go

The majority of coaches are fitted with charging units for your personal electronic items such as iPod, mp3 player, digital camera, mobile phone, etc. No longer will you be left with a dead battery at the moment you need it most.  Contiki is pleased to be able to bring this facility through their coaches for free...just remember to bring an North American adaptor.

Internet Cafe's

For those wanting to keep in touch while on the move, there are plenty of internet computers readily available either at your accommodations or in internet cafe's throughout the U.S.  Your Tour Manager will be able to point you in the right direction so you can stay connected with friends, family of business is needed.

Q.  I'm confused about luggage, specifically carry on. Is my purse considered a carry on item? How about my husband's camera case? My husband wants to bring his computer, it is slightly over the 12x11x6 Is this a problem?

A.  #1.  A purse or camera case is not considered a carry on. You can still have a separate carry-on bag.

#2.  As far as your husband's computer, carry-on bags must be small enough to store in overhead bins or under the seat in front of you on motorcoaches and other transportation. If it is a very minimal difference, (1 inch,) then it should still fit in the overhead without a problem, but these measurements are given to ensure you will not have any issue while touring.

Services offered include services of 24/7 agent for any last minutes changes, pre-trip travel advice such as what vaccines are required, embassy contacts, weather and currency information.  They also offer assistance for last minute changes, such as cancelled or delayed flights, making hotel reservations or ground transportation reservations. Benefits include coverage in the event of cruise line, airline or tour operator default (financial default non applicable to all suppliers) Coverage for sickness, injury or death of immediate family member. Terrorist incident that results in loss of life or major damage to property, by any person

With a good policy, you receive 24 hours assistance replacing lost or stolen documents such as visas, passports or tickets. Cash advance for travel or medical emergencies. They can also help you locate English speaking medical specialists, facilities and assistance with medical evacuations anywhere in the world.

They will provide you with baggage and personal effects loss coverage, baggage delay coverage and luggage tracing services. They have a bilingual staff for telephone interpretation for medical or legal emergencies.

If you purchase your travel insurance within 15 days of making your initial deposit your coverage will include pre-existing conditions which applies to the first $25,000 of trip cost.

Whether a child gets the flu, or a close family member has a medical emergency, travel protection has a plan that will protect you before or during your vacation. The right kind of insurance is essential. It will provide you with peace of mind, medical evacuation in case of an emergency, baggage coverage, flight delay and flight cancellation coverage.

In addition to these services some insurance policies also provide a concierge service which is available to assist you with restaurant reservations, event tickets, tee time reservations and floral services.

This is only a brief description of some of the benefits and travel services provided. All policies and coverage may vary, and may not be available in all states. There are also expanded coverage plans that offer business related covered reasons for trip cancellation and interruption, and other that let you cancel for any reason.

At times it is best to purchase the insurance with the tour operator or cruise line as part of your package, where on other occasions you can save money and get better coverage medical and evacuation coverage. An experience agent can explain your options to that you can purchase the best policy for your individual needs.

Good travel insurance isn't always expensive. We have negotiated excellent policies exclusive to Atlas, where rather than paying by age, which can add up for seniors, everyone is charged a flat amount base on the cost of the trip.

This has been an international favorite. The performers come from over 40 countries and around 35% of the 217,000 audience each year are from overseas.  If you can’t make it no worries! Its televised in 30 countries. An annual television audience of 100 million watches the coverage worldwide.

Several operators include tickets to the Edinburgh Military Tattoo on select itineraries:

Globus Britain Sampler
Globus Essential Britain
Globus Bonnie Scotland
Globus London to the Highlights of Scotland
Cosmos Scottish Highlights
Cosmos British Panorama
Cosmos England, Scotland & Wales
Trafalgar Best of Scotland
Trafalgar Amazing Britain
Trafalgar Britian & Ireland Highlights
Insight Focus on Britain
Insight Highlights of Britain
Insight Britain & Ireland Discovery

Before You Go

• Secure Your Home: Cancel all newspapers, pay bills and consider what to do about the mail. You can ask your Post Office to hold it while you’re away, or get someone to look after your house.  Put some lights and a radio or TV on a timer. If applicable, park a car in your driveway.
• Be prepared:  Bring an emergency contact list, including the telephone numbers of your insurance people, credit card issuers, and home numbers of close relatives or friends, in case of an emergency.
• Back up important information: Copy or scan your travel documents – passport, travelers, identity and vaccination card and credit cards – front and back. Make two sets of copies, leave one at home or with a trusted person, and store the second in a secret place in your suitcase. If your wallet is lost or stolen, you will have all the information and phone numbers you need. If you choose to scan your documents, send them to your email address. In case of a problem, you can access them from any business center or cybercafe in the world.
• If you have a black or blue suitcase, you may want to wrap brightly colored electrical tape or ribbons around the handles of check luggage to make it easy to identify, OR use colored luggage tags.
• Just in case your luggage is lost, make sure you have your name, address and phone number on each piece, so that the airline can contact you. We suggest using a work address rathern than home whenever possible.
• Medications: Remember, all medications and vitamins must be in their original containers when traveling. You can ask your pharmacist to label small bottles with just enough medication in for your trip. Always carry these in your carry-on. Also, take a few days extra supply, in case you are delayed coming back.

Useful Items When Traveling

• Sun glasses
• Pen & small notepad
• Small retractable umbrella
• Sun block
• Chapstick
• Package of wipes or bottle of hand sanitzer
• Plastic bags. Take various size zip-lock bags – the heavier duty the better. They are great for packing things that might leak, like shampoo and lotions, and come in handy again for dirty clothes, the beach, etc.
• Camera with extra film or memory cards
• Chargers for any electronics you may be bringing (such as Ipod, camera, cell phone, labtops, etc.)
• Small bag packed into your suitcase. This can be used to carry souvenirs.
• Book or magazine
  

Rather than backpacking through Europe, Contiki offers the safety of traveling in a group. Your transportation between cities, accommodations, a few meals and some sightseeing are included, but there is also a great balance of free time, so you can explore on your own.  Social interaction and adventurous activities are also common with Contiki tours. In fact, tour guides will even point out popular night spots for you to check out with your newly-made friends. Keep in mind these guides know the cities well and will suggest great restaurants, shopping and nightlife, in safe, reputable establishments.

Contiki is also a great option for single travelers with their roommate sharing program at no additional cost to you.

Browse through the great selection of packages for travel through Europe, North America, Australia, Asia and more.

A UNESCO World Heritage Site is a site that holds a list of outstanding cultural or natural universal value such as, the Great Barrier Reef in Australia. It could be a monument, building, mountain, forest, lake, desert, complex or city.

So how is a site selected?

Only countries that have signed the World Heritage Convention, pledging to protect their natural & cultural heritage can submit nominations for properties on their territory to be considered for inclusion in UNESCO’s World Heritage list.

A nominated property is independently evaluated by several Advisory Boards. Once a site has been nominated & evaluated, the intergovernmental World Heritage Committee makes the final decision. One per year, the Committee meets to decide which sites will be inscribed on the World Heritage list.

The program aims to catalogue & preserve sites of outstanding importance, either cultural or natural, to the common heritage of humankind.

There are currently 878 World Heritage Sites in 145 countries. These include 679 cultural, 174 natural and 25 mixed properties.

You may have visited a place in the U.S. already, not realizing it was a UNESCO site such as the Statue of Liberty, Grand Canyon, Yosemite Yellowstone or Olympic National Park.

Click here for a full list of site.

I have seen 20 sites in 9 countries, so only 858 to go, but I have to say that certain countries do not interest me AT ALL, so my goal would be to see at least half of the UNESCO sites while traveling the world.

How many UNESCO sites have you visited?

• Click here for Swine Flu talking points
• Click here for U.S. Travel's statement.
• Click here for the CDC website with more information on Swine Flu.

For all travelers, CDC recommends the following steps to help you stay healthy:

• Be sure you are up-to-date with all your routine vaccinations, including a seasonal influenza vaccine. The seasonal vaccine is not expected to offer protection against swine flu viruses, but it can protect against seasonal influenza viruses which may still be circulating in Mexico and the Southern Hemisphere.
• Pack a travel health kit that contains basic first aid and medical supplies. See Pack Smart in Your Survival Guide to Safe and Healthy Travel for a list of what to include in your travel health kit.
• Identify the health-care resources in the area(s) you will be visiting.
• Check if your health insurance plan will cover you abroad.  Consider purchasing additional insurance that covers medical evacuation in case you become sick.  For more information, see Medical Information for Americans Traveling Abroad from the U.S. Department of State.
• Remember that U.S. embassies, consulates and military facilities do not have the legal authority, capability, and resources to evacuate or to give medications, vaccines or medical care to private U.S. citizens overseas.

Practice healthy habits to help stop the spread of swine flu

• Wash your hands often with soap and water.  This removes germs from your skin and helps prevent diseases from spreading.
  • Use waterless alcohol-based hand gels (containing at least 60% alcohol) when soap is not available and hands are not visibly dirty.
• Cover your mouth and nose with a tissue when you cough or sneeze and put your used tissue in a wastebasket.
• If you don't have a tissue, cough or sneeze into your upper sleeve, not your hands.
• Wash your hands after coughing or sneezing, using soap and water or an alcohol-based hand cleaner (with at least 60% alcohol) when soap and water are not available.
• Avoid touching your eyes, nose, or mouth. Germs spread that way.
• Try to avoid close contact with sick people. (Influenza is thought to spread mainly person-to-person through coughing or sneezing of infected people.)
• It is important to follow the advice of local health and government authorities.  You may be asked to restrict your movement and stay in your home to contain the spread of swine flu.

If you have specific questions about the swine influenza cases see http://www.cdc.gov/contact/  or call 1-800-232-4636, which is 1-800-CDC-INFO.

To learn more about travel health, visit www.cdc.gov/travel.

More information will be provided as the situation develops. Please continue to check our website on a regular basis for updates.

Should you bring a laptop while traveling?

This is a personal question that really depends on many things. What you’ll be doing, where you are going and how long will you be traveling?

I would like to share some guidelines that may help with your decision.

Reasons you should bring a laptop:

You can email your family and friends. Having your laptop, you can email your loved ones back home. This is something you could do at most internet cafes, which is a much nicer atmosphere than your hotel room. Most cafes around the world do offer free Wifi when you order something. Not all cafes have free Wifi; some do have a small charge. Newer cruise ships also offer Wifi, but make sure and purchase a package, as usage rates can be high.

You can download all your photos. You can download your digital photo right to your laptop. This will keep your camera’s memory stick free everyday. This will allow you to capture that favorite photo. If your memory stick is full, you would lose that favorite photo moment.

Keeping a journal of the cities you visited. Sometimes we see so much on our vacation that we tend to forget something. Keeping a journal along the way will allow you to never forget. It also allows you to post your travel blogs in writing.

Calling home for free (or very cheap) with Skype. For mere cents per minute you can make calls to landlines and cell phones from all over the world with Skype. It allows you to call from any web-enabled laptop. It’s a great way to keep in touch over the phone.

You can get lots of local information. Many laptops today have maps, directions, schedules and must-see sites for key cities. Maybe you would like get tickets to a play or need to get those directions to a restaurant. You can get all the information you need right from your laptop. Usually it’s much better than carrying around big guidebooks.

You can work. Even though we are on vacation, sometimes we still have our work on our minds. Maybe you have an on-line business and need to be kept informed. Having your laptop with you allows you to still work.  

Reasons you should keep your laptop home:

It could get lost, stolen or damaged. Where you are traveling really depends on the risks, which could range from mild to extreme. Getting your laptop insured by home or travel insurance is really not likely. Most insurance companies won’t cover you unless you pay a very high premium.

It’s extra weight to carry. If weight is an issue then you may want to keep it home. Depending on where you are traveling, you would need to bring your power adapter and any plug in devices to operate your laptop.

Surfing the internet. As we all know, the internet can be addicting. You could spend hours surfing the web, when we should be enjoying the experience of the city that you paid to see.

Checking in at the airport.  Our new airport regulations require us to open our carry bags to get through security. When you are traveling with your laptop, you will have to remove your laptop from the carry case for security inspection, so allow extra time for check-in.

You need to base your decision on where you are going. The more remote destinations you are traveling to, the less likely you will find a Wifi connection. Some remote islands will probably only have a dial up connection, which would probably be very slow.

The biggest consideration is whether you feel you actually need a laptop. Some people absolutely need to stay connected. If you decide to bring it, I would recommend a soft case to protect it. I would use a water-resistant case. Remember to never stow your computer in your luggage.

Contributed by: A Sternberg
angie@atlastravelweb.com

The story had a nice ending, as Mr. Elliott was able to get the client a full refund, but not all stories end this way, and clients lose thousands of dollars for not asking the right questions prior to making a reservation.

Be aware of penalties! At Atlas, when we book reservations for our clients, not only do we provide them with a confirmation, but also the Terms and Conditions for each supplier, as cancellation penalties vary for each company. At times, there are 3 to 5 pages of "conditions" for the client to read over, but all of this is done prior to booking the reservation, so you have no surprises down the road.

Furthermore as the article mentions, if there is any chance you may have to cancel your trip, a consolidator is not the way to go when booking airline tickets, as their penalties are usually higher than booking with the airline or suppliers directly.

Final thoughts...no one can anticipate or predict the future. Be prepared and have piece of mind, by purchasing travel insurance for every trip! Suppliers such as Travel Guard & Access America offer add-ons to several of their plans that allow you to cancel for work reasons or even cancel for any reason, and receive up to 75% of your penalties back. Many cruise lines and tour operators offer their own version of cancel for any reason policies, but in some cases rather than money, you receive vouchers for future travel.

It can all be a bit confusing, so make sure to consult a travel professional to help you select the best coverage to protect your investment.

Click here to read the article published on CNN.

For more information on the pros & cons of booking airfare separately from a vacation, click here.

Before You Go:

Research:  Do your homework and find out what each area is known for and decide what items you'll look for. Find out what similar items sell for. If you are considering pictures or other items to decorate your home with your travel finds, take measurements, then pop your tape measure into your travel bag. Bring a fabric swatch if needed as well. If you plan on having garments custom-made in the Orient for example, pack a favorite item to copy. Also research customs, GST and VAT tax refunds, shipping large items, and other important rules. Thailand and China, for example, are known for antiques, but you'll need appropriate paperwork to bring them home. In Europe when you make a purchase you must fill out the tax refund form supplied by the ship. You pay the full price, but when you leave Europe there is usually an area in all major airports called 'VAT Refund' after you have cleared security. You take the tax forms to be stamped and drop them in a box. In one to two billing cycles you should see the tax refunded back onto your credit card. If you are traveling on an escorted tour, your tour manager can give you tips on the best places to shop. On a cruise, they normally hold presentations and replay them on the ship channel in the cabin, with shopping tips on each port as well.

Shopping Strategies:

Local markets offer a rich travel experience, and a treasure trove of shopping options. Here are some bargaining tips to make that a more rewarding experience:

Get the Lay of the Land - Be Strategic:  Stroll around, take in the colors and the smells of the market while checking around prices on similar items. Watch how merchants interact with their customers. In Italian markets you'll encounter a hard sell; merchants in Arab markets often bargain after you've shared a cup of tea.

The Art of the Deal: Start by offering half the quoted price. Your merchant will tout the value of his handicrafts and bring the price back to almost the original. Split the difference. By the 3rd round your price will likely be about 75% of the original. Instead of haggling again, count out your cash until you reach slightly less than his price. You should have a deal. If the merchant is aggressive, step away. Likewise there is no need to be rude to the merchants, as they are only try to make a living.

Consider Shipping Your Items Back Home: The most difficult part is waiting a few weeks for your items to arrive if you are overseas, but with airlines charging for additional baggage weight, shipping can save you money. Just make sure to insure the package if it is breakable.

In the end, the important thing is that you enjoy the experience and keep in mind, more important than the exact cost will be priceless travel memories derived from your new-found treasures.

We'd love to hear about some of your shopping strategies?

Contributed by: S Brage

Contiki's Sweet Rates to Europe

In conjunction with British Airways, Contiki is offering low air fare to Europe from several US gateways.

Sample rates from as Low as...

NYC to London        $435
NYC to Rome           $454
LA to Rome             $617
LA to Cairo             $843

Additional taxes and fees will apply up to $250 pp. For other restrictions please visit www.escortedcontikitours.com

The FIRST 100 people to book a Contiki tour with airfare will score a FREE $100 VOUCHER towards optional excursions. (We're talkin' volcano hikes, parasailing, classical concerts, lake cruises & nightclubs!) * Must mention promo code C1HA9D4 at time of booking. Restrictions Apply.

In order to be a good travel agent, you need education so that you can pass the information on to your clients. The Travel Institute has certifications that take about 6 years to complete, as you are not eligible to participate unless you have been in the business for a certain amount of time. Cruise Lines International has a 3 step certification process up to a ECC (Elite Cruise Counselor) You have to be in the business a minimum of 10 years to participate in the program as well as conducting various ship inspections. There are also various destination & product specialists programs, seminars, conventions & trade shows throughout the year.  Our office has speakers from various preferred partners come in at least twice a month, to ensure we are up to date with new products or changes.

So the next time you book your vacation, keep in mind that travel agents are trained professionals with your best interest in mind, and there is no additional cost to you to book through an agent. In fact, agents will always save you time (& time is money!) and also in many cases, get you a better price or added amenities.

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Tapas is a tradition that is believed to have begun in the 19th century in Andalusia, where single slices of cheese or ham were used to "cover" glasses of sherry to deter flies (Spanish verb Tapar means to cover). After finishing their drink people would eat the ham or cheese. Tapas are so much a part of the culture & social scene in Spain, that they invented the verb tapear which means to go & eat tapas!

Want to experience authentic tapas in Spain? You can travel to Barcelona & Madrid

Common question asked by clients

Answer:

You would be surprised how many things can be packed and not exceed 50 lbs. There are some wonderful no wrinkle, light weight fabrics for traveling and you don't need a pair of shoes for each outfit. When staying in the same hotel for more than 1 night, you can take advantage of the laundry facilities they have to offer.

Make a list before packing and make sure to mix and match outfits. Always pack tightly. Scarf or jewelry can change the look or a blouse. Packing loosely will waste space and cause clothes to wrinkle from moving around. Use all the space you have available to you, such as putting socks & under garments inside of shoes.

You can get a great packing list from Frommers.

Keep in mind that the airlines are changing their restrictions and charges often these days. Make sure and go to their web site or call a couple of weeks before travel to get the latest information.

There are exceptions, especially with adventure trips or luxury travel, where preliminary documents are sent, as well as personal registration forms to be filled out.

You will of course always receive written confirmations from us for your records.

Day 1 with the budget and first class tours is "always" the overnight flight to Europe, arriving on Day 2 - this means Day 2 is your first hotel night.

Day 1 with the Deluxe & Luxury Tours is the day you arrive in Europe to start your tour.

With US and Canada tours, day 1 is the day your tour begins.

With other exotic destinations such as South America, Asia and Australia, please check with you agent, as there could be as many as 1 to 2 days for the flight over.

In most cases, booking your own airfare is fine, but I want to remind you to keep a few things in mind.

When you book airfare with the cruise or tour operator, transfers are included to & from the airport. When calculating how much money you are saving, make sure & factor in the additional cost for transfers.

Tours can cancel due to lack of participation. If you book your own air, we suggest booking a tour that is "guaranteed" to operate. Many suppliers have added hundreds of guaranteed departures on their popular tours.

If you experience a problem with your flight being cancelled due to weather or other circumstances, when you book your airfare along with your travel packages, you will have assistance in booking the next available flight to meet up with your trip. If you book your flights online, how difficult will it be to get someone on the phone to assist you in rebooking another flight?

Insurance is another consideration. If you book your own air, normally the cruise or tour operators insurance will not cover the value of your flights. Make sure to speak to an agent about outside insurance coverage so that your entire purchase is protected.

Book early & save. Many suppliers offer air promotions for bookings made well in advance.

On many occasions we do advise our clients to buy airfare separately, but make sure to take the time to discuss your options with an agent to ensure you are receiving the best value.

I told her they would be delivered by UPS to her home address on Monday.

This is 8 days prior to her departure.

She was satisfied with this and we ended the call.

She called back about 10 minutes later and asked where the documents were being mailed to. I told her they were on their way to her address in Chicago. She said, “But I’m in Rhode Island”.

I asked why she did not advise me of this and she said, “We always spend our summers in Rhode Island”

Okay, so now I need a crystal ball with all of the other hats I wear! I was supposed to know this??

I told her I would see what I could do and called the supplier to ask if another set of documents could be generated and mailed out.

This reservation was made with a Luxury Tour supplier and they agreed to send the documents directly to her Rhode Island address.

If this were a supplier other than a Luxury Tour operator, a duplicate set of documents would have a fee to generate and the overnight mail would have to be paid for by the client.

Please think of your travel agent as one of your circle of family and friends. Keep us in mind to notify us of any changes in your life. Give us your airline schedule if you make your own airline reservations; give us all contact numbers and dates when you’ll be at another location. Don’t think you’re bothering us with trivia. Our job is to give you the best customer service we can, but to do this we need your help.